Shipping and Returns
Processing & Shipping:
Please allow two to three business days for order processing, in addition to whatever time it takes for our shipping services to deliver your order. Ground shipping typically arrives in 3-5 business days from the date of processing.
International Orders with International Shipping
If your order needs to ship outside of the continental United States, please contact the Desert Snow Office at 405-293-9800 and place your order over the phone. We will need to investigate the shipping costs associated with your order and add those to your total costs.
International Orders with State-side Shipping
If international customers have access to a continental United States shipping alternative, they may choose this option to mitigate international shipping costs. Simply enter the continental United States address as the delivery location and we will ship it there. The billing section must reflect the billing address associated with the credit card being used.
Returns:
We would like to thank you for your purchase and hope you enjoy your new merchandise. If you are dissatisfied with your purchase, you may return the item(s) to us for replacement or credit (purchase price and tax) to the original credit card account used to make the purchase. There are specific circumstances that do not allow for returns. These include, but are not limited to:
• Obvious abuse of the product
• Product breakage or defects not reported within 14 days of receipt of merchandise
• Merchandise in the buyer's possession for more than 30 days
• Damage to or shrinkage of apparel due to improper care and/or washing
Undamaged, returned merchandise is subject to a 25% restocking fee. Customer is responsible for all shipping costs incurred.
Authorization is required before returning any items for credit. For return authorization, contact the Desert Snow Office at 405-293-9800